Ebonik Return Policy

Returns Policy

-    If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on support@ebonik.shop. Return request must be raised within 3 days from the date of delivery.

-        For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. Ebonik shop authority is not responsible for the warranty description by manufacturer of the product supplied by international brands.

Valid reasons to return an item

-            Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

-            Delivered product is incomplete (i.e. has missing items and/or accessories)

-            Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

-            Delivered product is does not match product description or picture (i.e product not as advertised)

-            Delivered product does not fit. (i.e. size is unsuitable)

Beauty & Health (Personal Care)

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ebonik assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services

Foods & Grocery

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables

 Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on ebonik assessment.

Fashion

Clothing, Apparel, Sunglasses, Shoes & Accessories

 Change of mind is applicable for return and refund before delivery confirmation.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ebonik assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

 Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ebonik assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Baby Care

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

 Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ebonik assessment.